FAQs (Frequently Asked Questions)
Q1. Do you offer a 3pm to 5pm session?
A. We only offer 3pm to 4pm and 3pm to 6pm sessions. Please choose the session that best suits your family routine.
Q2. If I book my child into a full day session and I collect my child at 4 pm will I get charged the same price?
A. Yes, if your child is booked in for a full day session you may collect your child at any time between 3pm and 6pm.
Q3. Do I need to pack afternoon tea for my child attending an after school care session at Mission Kids?
A. No, we provide afternoon tea for both casual and regular booked children. We serve a special item each day of the week usually consisting of: special bread, sandwiches, cheese & crackers, health bars and chips. We also serve fresh fruit daily and biscuits too.
Q4. Do you allow children who don't attend Mission Heights' Schools to attend Mission Kids?
A. Mission Kids, only allows children attending the Mission Heights' Schools to attend Mission Kids, this excludes holidays.
Q5. Is it possible to have my child collected from their classroom?
A. Yes, we collect all Y0 and Y1 children every day from class. If your child is older than 5, new or you would like us to collect him/her after school please contact us.
Q6. Can I pay by credit card?
A. Yes, our credit card facility is fully functional, please be aware that extra charges apply.
Q7. Do you offer sibling discounts?
A. Yes, we offer families a 5% discount for two of their children attending Mission Kids and 10% for three of their children attending Mission Kids.
Q8. Do you deduct WINZ subsidies before sending out invoices?
A. No, parents who receive WINZ subsidies are responsible for their full invoice. Once Mission Kids has received a WINZ subsidy, we will credit that amount back to the WINZ parent.