T&Cs (Terms and Conditions)
Our Commitment is:
To uphold and maintain our vision and values
To provide a professional, warm, fun and caring service in a safe, supportive environment for children
To create a welcoming environment in which children engage and strengthen their social connections
To encourage children to participate and make valuable and meaningful contributions
To ensure there is open and positive communication between Mission Kids and the families that participate
To partner with Mission Heights Primary and Mission Heights Junior College Schools to help achieve their mission
To provide activities which support the values of the NZ Curriculum and which educate and extend children
To respect and value all people regardless of their culture, beliefs and background. We warmly welcome and embrace the diversity of this community and nation.
We understand that our programmes are only as good as the staff who run them. All Mission Kids staff are trained and skilled children’s workers and receive ongoing support and professional development opportunities. Our staff to child ratio is 1:10 on site and 1:8 off site. In addition to this, there is always a minimum of two staff on duty at all times. Please see our policies and procedures manual (available on site) for further information.
All bookings for holiday programmes are now done online using Enrolmy. Please log on to Enrolmy using your username and password then select the days and sessions you would like your child to attend. Please double check your personal details and make updates where necessary. We cannot book your child into a session without the enrolment process being completed. Also, should circumstances change after completing a holiday booking please contact us before the holidays start and we will do our best to accommodate you. Once the holiday begins, all bookings are final as our two week cancellation policy only applies to before and after school care. Should your child be booked in on a day and not attend you will still be charged in full for their non attendance, we do not do swaps. Children booked in for a 8:30am to 3pm session may be dropped off no earlier than 8:15am and collected no later than 3:15pm. Any child in our care after 3:15pm will automatically be charged for our full day session. Children booked in for a 8:30am to 6pm session may be dropped off no earlier than 8:15am and collected no later than 6pm. Late penalties will apply for any child collected after 6pm. Any child dropped off before 8:15am will automatically be charged for our Breakfast Session.
Fees to be paid directly into Mission Kids bank account as provided on the invoices by due date. Accepted payment methods are: Cheque, Credit Card and Internet Banking. Our ASB Bank account number is: 12-3615-0048549-00, please reference your child or invoice number. Regular rates apply for children who are enrolled for four or more consecutive weeks. Regular and casual attendees will be invoiced fortnightly on a Monday and will cover two weeks of attendance prior to the invoice. The cost of any action taken by the programme to recover unpaid fees will be met by the parents of the child concerned.
When a child is enrolled for a regular booking on a specific day of a week and that specific day includes a public holiday, fees are payable for the day of that holiday.
WORK AND INCOME SUBSIDIES (WINZ)
Work and Income OSCAR Subsidy will be made available to parents. Application forms will be kept on site and staff will be available to assist parents with the completion of these forms if required. Fees will be subject to review from time to time, and one full term’s notice will be given to parents Please note that we do not have credit card or eftpos facilities. No money is kept on the premises and we do not accept payment in cash. In the event of outstanding accounts, Mission Kids reserves the right to exclude enrolments for holiday programmes. WINZ parents are required to pay their invoice in full and all WINZ subsidies, once received, will be credited back to parents. It is the responsibility of the WINZ parent to ensure all WINZ forms are accurate, complete and handed to WINZ during term and holiday programmes. Mission Kids in not responsible for any loss of income/subsidy due to errors made by WINZ or parents.
When payment is not received by the due date, which is 7 days after invoice date, Mission Kids reserves the right to take further actions for collections of all outstanding fees. The late payment fee penalty is 2% per month of the outstanding amount per due date and compounding. When external collection agents are involved the collection charges of 30% of the total outstanding balance will be added to the balance with the interest charges. In case we have to take further court actions, all other legal costs will be accumulated. Any disagreements regarding fees charged can be addressed to the OSCAR Director, Paul Schlachter (email@example.com).
LATE PICK UP
Mission Kids is open until 6.00pm daily. There is a late pick up policy in place; however no child will ever be left uncared for. All late pick ups will be recorded and a late pick up fee of $10 for every 10 minutes per child or part thereof will be charged to cover staff costs.
All families must complete an online and paper enrolment form before starting the programme. This includes casual users.
NON ATTENDANCE AND CANCELLATIONS
Please note that there are NO REFUNDS for absences. If your child is unwell, please contact our office 0204 555 015 prior to 2.00pm. After 2pm please contact us on site 0204 333 013. TWO WEEKS NOTICE, in writing, must be provided if a child is to be withdrawn from the programme or there is a change required to the days of care, otherwise a two week fee is payable based on the previous booking.
Where sudden and severe illnesses and injuries occur resulting in a ‘regular booked’ child being hospitalise for a period of three or more consecutive days a 50% discount will be offered based on the goodwill of the company, a doctor’s certificate must be produced. For all other illnesses and circumstances resulting in non attendance, regardless of whether a doctor’s certificate is produced, parent’s will be charged in full should two weeks notice in writing for any changes or cancellations not be given.
SIGNING OUT OF CHILDREN
Children are required to be signed in and out for after school care by a nominated caregiver listed on the enrolment form. This is for each child’s safety.
UNAUTHORISED PICK UPS
Please call and advise our office 0204 555 015 (before 2pm ) and site phone 0204 333 013 (after 2pm) if there is a change in the person who will be collecting your child. If a person whose name is not on your enrolment form arrives to collect your child, we are obliged (for your child’s safety) to keep your child in our care until you have been contacted for consent.
Mission Kids has a detailed sun safe policy in place. During the summer months, parents/caregivers will be required to provide a suitable hat and SPF 30+ broad-spectrum sunscreen for their children.
Although senior staff are trained in first aid, we do not have the facilities to look after sick children. If a child arrives at the programme visibly unwell, the programme reserves the right not to accept that child. If a child becomes unwell during a programme, caregivers will be notified and requested to pick their child up as soon as possible. We will endeavour to make the child as comfortable as possible until a nominated caregiver arrives. Mission Kids has policies and procedures for accidents and emergencies and for children requiring medication.
CHILDREN WITH SPECIAL NEEDS OR ABILITIES
An open door policy exists for children with special needs. Mission Kids must however be able to meet the needs of that child and continue to meet the needs of the other children participating in the programme. Each case will be considered individually and every effort will be made to include the child within the limits of the resources of the programme. If a caregiver is currently in support at school for that child, then for safety and other reasons, that caregiver is required to be present at all times with the child at the programme.
Mission Kids has behaviour management policies and procedures in place that are in line with those of the schools. These ensure our programme is a happy and safe place for all children. We encourage children to be polite, co-operative and considerate towards others and above all to have respect for themselves, peers, staff and the environment. If a child’s behaviour is consistently unmanageable or is harmful to other children, parents may be asked to remove their child from the programme.
CHILDREN’S PERSONAL PROPERTY
We do not encourage children to bring their own toys to the programme. Our programme is fully equipped with a wide range of indoor and outdoor games and materials. Mission Kids will not be held responsible or liable for the loss of money, valuables or personal possessions that belong to a child.
Mission Kids has a detailed child protection policy in place. The programme is committed to the prevention of child abuse and to the protection of children and young persons.
Our aim is to provide a high quality OSCAR programme. There may however be an occasion when you feel we could have done better. If this is the case please approach the site supervisor at Mission Kids or alternatively the Director, Paul Schlachter, he will be happy to assist you with your recommendations or concerns.
PHOTOGRAPHS AND SOCIAL MEDIA
Photographs of children or items of children’s work completed at Mission Kids after school care programme may be used at a later date for marketing and promotional purposes including social media sites. The site supervisor will manage taking of all photographs and will ensure they are safely and correctly stored, this includes uploading onto social media sites.
PRIVACY ACT 1993
The information that you have supplied for enrolments is necessary for the safe and effective operation of the Mission Kids Before School, After School and Holiday Programme Care. All personal information requested will be destroyed at the completion of your child’s time in the programme. You are welcome to review information pertaining to your child’s enrolment at any time.