Twenty questions…

1. Do you have a set timetable?
2. Do you run structured activities?
3. Is homework completed at the programme?
4. What is the procedure for collecting my child?
5. Who is allowed to pick up my child?
6. How can I advise you that my child will not be present?
7. Do I have to complete an enrolment form even if my child attends casually?
8. Where do I look if my child has lost something?
9. How do you deal with behavioural problems?
10. Can you cater for children with special needs?
11. What happens if my child needs medication?
12. What values do you teach my child?
13. How are your staff trained?
14.What are the staff to child ratios?
15.What happens if I am late picking my child up?
16. What are the fees?
17.How can I make payment to you?
18. When will I be invoiced?
19. Are WINZ subsidies available?
20. How much notice is required if my child will no longer attend the programme?

1. Do you have a set timetable?
Yes we do. We believe that routine is important for children. Please see our individual pages for Breakfast Club, After School and Holiday Programmes for more detailed information.

2. Do you run structured activities?
Yes we do. Each day's activity is themed and displayed on the parents' board at the programme.

3. Is homework completed at the programme?
Yes it is. Children complete their reading, spelling and online maths activities with the help of senior students and staff. Computers are made available to our senior students and they have priority to use these for homework tasks. Please feel free to chat with Kate about any additional homework help/supervision your child requires.

4. What is the procedure for collecting my child?
You need to sign your child out at the sign out table located by the door everyday. We will sign them in in the afternoon and out in the morning. If your child's name is on our day sheet and they are not accounted for, we will phone you.

5. Who is allowed to pick up my child?
Only people who have been listed on the enrolment form. You can add extra people to the form by notifying us in writing (kate@missionkids.org.nz).

6. How can I advise you that my child will not be present?
You can text/ph Kate (028 85000 736/ 273 7985) before 2pm. Please note that there are no refunds for absences.

7. Do I have to complete an enrolment form even if my child attends casually?
Yes you do. The information you provide on the enrolment form is very important and includes details of any medical conditions as well as authorised pick up details and contact phone numbers.

8. Where do I look if my child has lost something?
Please speak to the supervisor. Lost property is locked up securely in a cupboard in the kitchen. Please clearly label your children's clothes and other possessions. Any unclaimed items will be donated to a local charity at the end of each term.

9. How do you deal with behavioural problems?
At Mission Kids, we believe in firm, fair and positive behaviour management. In the event that a child needs to be disciplined, the child will first be reminded of the expectation and the consequence for breaking it. If the poor behaviour continues, the consequence will be applied. If at the end of this period, the child has demonstrated improved behaviour, they will be reintegrated into the day's activities. On the rare occasion when a child's behaviour becomes unmanageable, we will phone you immediately. More often than not, behaviour is excellent and when your child has done well, we love to let you know!

10. Can you cater for children with special needs?
Yes we can. Mission Kids must be able to meet the need of that child as well as the needs of the other children in the programme and for this reason, enrolment will initially be on a trial basis. Please speak to Kate for more details.

11. What happens if my child needs medication?
Mission Kids has a fully stocked first aid kit that is available for staff and children. If your child requires medication to be administered while at the programme, parents must confirm details of the medication in writing and complete a Medicine Consent form.

12. What values do you teach my child?
At Mission Kids, we not only support what is being taught in the classroom but we also promote and model good character. Each week we focus on one character trait which is listed on the parents' board at the programme. Each day prizes are awarded to children who best display that character trait.
Here are a few examples:
Creativity vs underachievement: approaching a need, task or idea from a new perspective
Enthusiasm vs apathy: expressing joy in each task as I give it my best effort
Generosity vs stinginess: carefully managing my resources so I can freely give to those in need.

13. How are your staff trained?
At Mission Kids we are very careful about who we entrust and employ as our staff and volunteers. All staff are police vetted and attend regular Mission Kids training. Staff are specifically selected for their excellent character and love for children.

14.What are the staff to child ratios?
Our staff to child ratios are 1:10 onsite and 1:8 offsite. A minimum of two staff will supervise at all times.

15.What happens if I am late picking my child up?
We will stay with your child until you arrive. If you are more than 10 mins late, we will phone you. A late fee of $10 per 10mins will also apply.

16. What are the fees?
Before school: 7-8am $8.50 Regular/ $10.50 (casual) per session per child (includes breakfast)
After school 3 – 4pm: $8.50 Regular/ $10.50 (casual) per session per child (includes afternoon tea)
3 – 6pm $14.50 Regular/ $17 (casual) per session per child (includes afternoon tea)

17.How can I make payment to you?
Mission Kids accepts payment by cheque or by online bank transfer. Please note that we do not accept cash or hold cash on site. Cheques should be made payable to Mission Kids.

Our account details are as follows: Mission Kids 12-3040-0609607-00
When making an online payment please specify your child's name. Many parents find it easiest to set up a direct debit payment.

18. When will I be invoiced?
An invoice will be emailed to you every two weeks on a Sunday afternoon in advance for the following fortnight. Any queries regarding your invoices should be directed to Kevin (accounts@missionkids.org.nz). Please note that there are no refunds for absences and fees are charged if a regular enrolment falls on a public holiday.

19. Are WINZ subsidies available?
Yes they are. Mission Kids is a CYF approved OSCAR programme which means that eligible families can apply for WINZ (Work and Income New Zealand) childcare subsidies. Please ask us for a brochure to see whether your family qualifies. We are happy to help you with completing the appropriate forms.

20. How much notice is required if my child will no longer attend the programme?
We require two weeks notice in writing.